We are seeking a highly motivated **Data Analyst** with a background in macroeconomics or experience in the financial services industry to join our dynamic team.
**Responsibilities**- Work with ServiceNow incidents that are automatically generated or raised by end users- Address and resolve data-related issues by following workflows outlined in Confluence- Escalate cases to clients or senior teams when required- Validate critical data by referencing the websites of financial organizations and ensure its categorization aligns with macroeconomic categories- Handle sensitive data, adhering to strict confidentiality guidelines and SLA commitments- Respond to ad hoc, complex, high-priority requests that require advanced analytical skills- Manage and document workflows and incident resolutions, updating existing documentation as new cases arise- Coordinate with and escalate unresolved issues to L2 teams- Monitor and manage incidents and change management processes to ensure smooth operational continuity- Communicate effectively with external users to address queries and provide support- Proactively manage cases and prioritize escalations to maintain SLA fulfillment**Requirements**:- Expertise in ticketing systems and incident management tools- ITIL knowledge or certifications are an added advantage- Strong understanding of macroeconomics, with the ability to analyze and interpret financial data trends- High levels of stress resistance and the ability to work efficiently under pressure- Strong communication skills,



with English proficiency at B2+ level**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Versátil work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and moreEPAM is a leading global provider of digital platform engineering and development services.We are committed to having a positive impact on our customers, our employees, and our communities.We embrace a dynamic and inclusive culture.Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow.No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Data Analyst (Guadalajara)
🏢 Epam Systems
📍 Guadalajara