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Job Description

Sales Support Specialist

Overview

The Sr Sales Support Specialist plays a critical role in supporting Hexagon Manufacturing Intelligence by ensuring the accurate, timely, and compliant processing of hardware, software, and service orders within a complex manufacturing environment.

This position acts as a central coordination point between Sales, Finance, Planning, Logistics, to enable smooth order execution, ensuring data accuracy, adherence to commercial and operational policies, and high quality customer experience while supporting the delivery of precision measurement technologies, software solutions, and integrated manufacturing systems.

Key Responsabilities

- Contract & Pricing Verification: Review purchase orders against quotes and contracts, verifying pricing, product availability, and license/maintenance terms to ensure adherence to commercial and operational policies.
- Order Processing: Accurately enter and validate high volumes of complex Hardware and Software orders. Validate pricing, product availability and contract terms before order submission.

- Cross-Functional Collaboration: Partner with the warehouse for hardware shipments and the provisioning team for software license deliveries
- Dispute Resolution: Proactively identify and resolve pricing discrepancies, billing errors, or missing order configurations to prevent fulfillment delays.
- Customer Support: Communicate order statuses, delivery timelines, and back-order updates to internal sales teams and Shipping Department.
- Reporting & Data Integrity: Maintain clean records in the CRM/ERP databases and periodic review of backlogs, fulfillment and Invoicing reports.





Qualifications

- 3-5 years of order management or order entry specifically within hardware/software industry.
- Knowledge of CRM (Salesforce) and ERP (SAP, Oracle, or similar platforms), plus Microsoft Office Suite Excel

- Ability to interpret complex hardware configurations and software licensing models. Validate pricing, product availability and contract terms before order submission.
- Strong verbal and written communication skills for effective interaction with internal stakeholders.

Bachelor's degree in business administration, Supply Chain, or a related field

What we offer

- Hybrid Scheme (2 home office days, 3 at the office)
- Food coupons
- Vacations Bonus. 100% of base salary of earned vacation days.
- Year End Bonus (Aguinaldo). Equivalent to 30 days of base salary.
- Personal Life Insurance.
- Medical Insurance. Coverage is offered at no cost to the employee, spouse, and children of 18 years or less. Terms per our corporate insurance policy.
- Vacations: As required by Mexican Law. Five additional days during the 2nd half of your 1st year.

Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is,



and contact us at [email protected].

Information at a Glance

Division: Portable Metrology

Job Title: Sales Support Specialist

Job Function: Sales Operations

Job Location (Short): Monterrey, NLE, MEX, 64650

Workplace Type: Onsite

Workplace Details:

Req ID: 3051

About Hexagon

Hexagon is a general leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.

© 2025 Hexagon AB and/or its subsidiaries. All rights reserved.

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📌 Sales Support Specialist (Monterrey)
🏢 Hexagon Geosystems
📍 Monterrey