NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco. Mexico.

NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara.
Location: Guadalajara, Jalisco. Mexico.
Helpdesk Associate - Full Time

Requirements:

Availability to work 45 hours per week

Interest in working any shift

Advanced English

Looking to work in IT Environment

6 months of experience in Customer Service

We Offer:

Competitive salary

Grocery Tickets - 12% of base salary

30 days of Christmas bonus

12 days of vacations

50% Vacation bonus

Savings Funds

5 personal days per year





Medical insurance (You and your family)

Life insurance

Dental Insurance

Discounts with selected Optics

Opportunity to grow in the company

Activities

General L1 support for hardware and MS Office packages

Advance technical support for in-house applications and developments

Answer technical support calls providing and escalating to other support groups

Provide support based on email generated requests or reports

Document troubleshooting steps and detailed description of the customer incidents and requests

Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

#LI-LATAM

Helpdesk Associate - English

📌 Desktop Support Associate-Helpdesk (Guadalajara)
🏢 Ntt Data
📍 Guadalajara