Primary Function of Position

Reporting to the Sr. Customs and Logistics Manager, the Customs Supervisor is responsible for ensuring customs compliance, operational efficiency, and seamless import/export processes. This role leads the logistics team and coordinates with customs brokers, carriers, and other service providers, ensuring adherence to Mexican and international customs regulations.

Essential Job Duties

- Supervise daily import, export, and virtual customs operations.
- Ensure accuracy and integrity of import export documentation, HS classification, and recordkeeping.
- Maintain compliance with Mexican customs regulations, trade programs, Intuitive certifications, and relevant international regulations.
- Oversee inventory control compliance related to Annex 24 and IMMEX programs.
- Manage internal audits and support external audits.
- Oversee key performance indicators (KPIs) for brokers, carriers, and third‑party logistics providers (3PLs) to support daily activities.
- Track shipments end-to-end, manage expedited shipments, and resolve operational issues.
- Supervises a team of individual contributors with responsibility for performing functions related to the Raw Material and FG Import/Export, besides other requests, according to documented procedures.
- Train, mentor, and develop team members.
- Assign workloads and set priorities within the team.
- Conduct regular team performance evaluations.
- Escalate operational performance matters and project updates to the supervisor.
- Foster a culture of compliance and continuous improvement.
- Drive process and system enhancements, including automation initiatives.
- Report, control, and monitor KPIs (e.g., clearance times,



operational efficiency, costs, compliance).
- Manage and review international documentation required for shipments.
- Address and elevate customs‑related requests and inquiries as necessary.
- Create, update, and analyze import/export reports.

Required Skills and Experience

- Proficiency in Excel and Microsoft Office applications.
- Advanced English language skills (verbal and written).
- Extensive experience and knowledge in:
- Customs legal framework, including customs regime operations, general rules of foreign trade, and virtual/definitive/temporary operations.
- Recordkeeping requirements.
- Data analysis and reporting from Customs Inventory System (Annex 24).
- Scrap management and exportation.
- Customs clearance and international logistics/transportation.
- Import/export operations for equipment, spare parts, raw materials, finished goods, and scrap.
- FDA & COFEPRIS controls and regulatory compliance.
- Resolving issues with service providers.
- Addressing customs requests and inquiries.
- Equipment inventory management and tracking.
- Operations under VAT, AEO, and CTPAT certifications.
- High-volume logistics operations.

Required Education and Training

- Minimum 3 years of experience in leadership roles within customs/logistics operations.
- Bachelor’s degree in International Trade, Logistics, or a related field.
- Experience with IMMEX, HTS classification, and ERP systems.
- Strong leadership and analytical skills.

Working Conditions

- Access to areas where appropriate personal protective equipment (PPE) is required, including footwear, eye protection, and other safety gear as necessary.

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📌 Supervisor Import Export (Mexicali)
🏢 Intuitive Surgical, S. De R. L De C. V.
📍 Mexicali