About UsSharkNinja is a general product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world.Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains.Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
**Position Overview**:SharkNinja is the maker of class-leading Shark® vacuums and the innovative line of Ninja® kitchen appliances.As the business is enjoying rapid expansion, we are looking for an Order Management Coordinator to join the team and help deliver five-star products and services to consumers and retail partners.The incumbent will be responsible for assisting with all aspects of SharkNinja's order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks.The Order Management Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja's major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution.They will also work very closely with Finance and Sales to review, research,



and assist in corrective actions associated with retailer chargebacks.The Order Management Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement.He / she is an advocate for the customer and customer experience.
**Key Duties / Responsibilities**:Process all orders to send to the distribution facility for timely processing and deliveryVerify inventory availabilities and understand allocation**Collaborate with logistics**: routing orders via EDI or Retailer portalsPro-actively open-order files by account indicating current routing issues & actionsWeekly review of results with department lead and s ales teamsActively work to achieve on-time delivery metrics (OTIF)Escalate issues and identify solutionsResearch compliance related deductions/errors and participate in cross-functional efforts to implement corrective actionsAssist in the review and research of all disputes rejected claims to determine next steps**Attributes and Skills**:Strong attention to detail and accuracyAbility to work autonomouslyExcel skills - intermediate level or aboveStrong problem solving and analytical skillsAbility to work well under pressure in a fast-paced environmentWell organized and able to multi-taskStrong communication skillsAbility to work well within a team environmentFocused on the outcome for the team and companyPreferred Education and ExperienceUniversity degree in business, logistics or supply chain management preferred2+ years of experience in a customer service or account management role2+ Years of experience with Retail Majors in a B2B capacityOur CultureAt SharkNinja, we don't just raise the bar—we push past it every single day.Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of.If you thrive on breaking out of your swim lane, you'll be right at home.What We OfferWe offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more.We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible.When you join, you're not just part of a company—you're part of an outrageously extraordinary community.To gether, we won't just launch products— we'll disrupt entire markets.At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success.Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day.We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration.With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
**Learn more about us**:Life At SharkNinjaOutrageously Extraordinary

📌 Order Management Coordinator (Xico)
🏢 SharkNinja
📍 Xico