Oportun is seeking an Enterprise Service Desk Agent to be the primary contact for internal technical assistance, ensuring that user issues are addressed promptly and professionally to support employees and IT operations.
You will handle requests via phone, chat, and the ticketing system, diagnose basic problems, document and prioritize issues, escalate when necessary, and maintain strong communication while following defined guidelines and SLAs.
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📌 Bilingual Remote IT Service Desk Specialist (León)
🏢 Oportun
📍 León