Job Information

- Job Title: Customer Service
- Job ID: VR800
- Industry: Home Services / Virtual Assistant Services
- Location: Mexico
- Job Status: Full Time
- Work Schedule: 5 days per week, 9 hours per day, 1 hour lunch, two 15‑minute breaks, Pacific Standard Time (PST)
- Compensation: $800 per month
- Target Start Date: ASAP

Role Overview

- This role supports U.S.-based home services businesses by handling inbound customer calls and booking appointments.
- The selected candidate will represent the client as an extension of their internal team and deliver professional, friendly, and accurate customer interactions.

About the Client

- The client is a U.S.-based virtual assistant company that provides inbound call handling and appointment setting services.
- They support home services businesses such as cleaning companies, electricians, plumbers, landscapers, and similar trades.

About the Role

- The role focuses on managing inbound calls, answering customer inquiries, and scheduling appointments using client CRM and scheduling systems.
- Full training is provided on call scripts, customer handling, and booking procedures.

Key Responsibilities

- Answer inbound calls from prospective customers in a professional and friendly manner.
- Represent the client as if working directly in their office.
- Use the client’s standard greeting and approved scripts.
- Accurately answer customer inquiries about services.
- Book appointments using the client’s CRM or scheduling platform.
- Take detailed call summary notes during each interaction.




- Record customer contact information, inquiry details, and relevant notes.
- Send complete and accurate call summaries to the client after each call.
- Send follow‑up text messages or emails when required.
- Maintain high accuracy and attention to detail at all times.

Work Schedule & Shift Assignment

- Business operates 7 days per week based on client demand.
- Available shifts (all times in PST):
- 5:00 AM – 2:00 PM
- 7:00 AM – 4:00 PM
- 8:00 AM – 5:00 PM
- 11:00 AM – 8:00 PM

- Rest days vary depending on client needs.
- Common rest day combinations include:

- Monday–Sunday
- Tuesday–Wednesday
- Thursday–Friday

- Saturday–Sunday off is possible depending on client assignment.
- Final shift assignment is determined after the 2‑week training period based on call volume and coverage requirements.
- Flexibility with scheduling is required.

Qualifications & Skills

- Internet speed of at least 40 Mbps with low latency.
- Computer with a minimum of 6 cores, 12 threads, and 8 GB RAM.
- Reliable backup power source.
- Previous BPO or call center experience preferred.
- Ability to multitask while managing calls and documentation.
- Strong spoken and written English communication skills.
- Confidence communicating directly with U.S.-based clients.
- Excellent attention to detail with accurate data entry.
- Willingness to receive feedback and make adjustments.
- Versátil, dependable, and able to adapt to changing schedules.
- Motivated, hardworking, and eager to add value.

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📌 Customer Service Representative (Job ID: (México)
🏢 InsideOutVA
📍 México