Responsibilities

- Provide technical support for Geotab and EnVue telematics platforms
- Assist customers with troubleshooting GPS devices, telematics systems, and software issues
- Create and manage reports using Excel and telematics platforms
- Work with databases for data validation and management
- Support API integrations and basic troubleshooting for connected systems
- Help customers understand platform functionalities and best practices
- Identify issues and provide timely solutions
- Escalate technical issues when needed
- Maintain strong customer relationships through excellent support
- Document cases, solutions, and technical processes
- Collaborate with internal teams to improve customer experience

Requirements

- Experience in Customer Support / Technical Support




- Good computer knowledge and troubleshooting skills
- Strong knowledge of Microsoft Excel (filters, formulas, reports, data management)
- Basic understanding of databases
- Basic understanding of APIs and coding concepts
- Strong problem-solving mindset
- Proactive and self-driven attitude
- Team player with a strong sense of responsibility
- English speaking, reading, and writing required

Preferred Qualifications

- Basic SQL knowledge (a plus)
- Basic API testing knowledge (Postman or similar tools is a plus)

Job details

- Job Types: Full-time, Permanent
- Work Location: Hybrid remote in Monterrey, N. L.

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📌 Technical Support Help Desk (Monterrey)
🏢 EnVue Telematics
📍 Monterrey