Job Title: System Support Technician III

Modality: Remote

Schedule: Monday–Friday, 8:00 AM – 5:00 PM PST

Role Overview

The System Support Technician III plays a key role in supporting Tekmanagement clients through a combination of project execution (60%) and escalated Tier 2 support/service maintenance (40%). This role proactively supports day-to-day technology operations including workstation setup, printers, phones, hardware/software troubleshooting, installations, upgrades, and infrastructure improvements. Strong collaboration with Account Managers, Project Managers, and Senior Management is essential. The adecuado candidate brings technical expertise, initiative, and a solutions‑oriented mindset to enhance client environments.

Core Values

- Trustworthiness: Honest, accountable, dependable.
- Excellence: Commitment to high‑quality service and continuous improvement.
- Knowledgeable: Value expertise and ongoing learning.
- Stewardship: Protect client businesses and manage time responsibly.

Key Responsibilities

Technical Support & Project Work

- Support and manage MSP client environments.
- System design, analysis, and requirements gathering.
- Disaster Recovery planning and execution.
- Backup and recovery management (physical and virtual).
- Deploy and configure Windows Server environments.
- Manage on‑premises Active Directory.
- Administer Hyper‑V (priority) and VMware virtualization.
- Configure replication, failover, and high‑availability systems.
- Azure administration (foundational level).
- Office 365 administration (required).
- Exchange administration.




- SQL basics: installation, migration, backup.
- Foundational networking (routing, NAT, firewalls, VLANs, RADIUS/LDAP, SSL).
- Root cause analysis for escalated issues.
- Identify automation and scripting efficiencies (PowerShell preferred).

Requirements

- 5+ years of hands‑on IT support or systems administration.
- Mandatory MSP experience.
- Strong virtualization and server administration background.
- Experience managing multiple client environments simultaneously.
- Strong customer service orientation.
- Clear and professional communication (internal & client‑facing).
- Advanced troubleshooting and critical thinking.
- Adaptability in fast‑paced environments.
- Strong prioritization and multitasking skills.
- Leadership maturity and initiative.
- High proficiency in: Windows Server, Active Directory, Hyper‑V, VMware, Failover/BDR, Office 365, Exchange, Azure (foundational), PowerShell, MSP tools.

Character Expectations

- Integrity and ethical behavior.
- Humility and openness to feedback.
- Positive and uplifting attitude.
- Service mindset and compassion.
- Self‑motivation and work ethic.
- Results orientation.
- Accountability.
- Dependability.
- Protection of company brand and client trust.
- Respectful, collaborative behavior aligned with our core values.

Technical Skills (Critical)

- Hyper‑V and VMware, Windows Server Administration.
- Active Directory (on‑prem).
- Office 365 Administration.
- MSP background (required).
- SQL basics.
- Virtualization and server management.

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📌 1550 System Support Technician III (México)
🏢 Softgic
📍 México