Overview
The position As an integral member of the Customer Service team, you will serve as the driver of quality for customer inquiries and internal administrative functions.
You will be responsible for managing customer workflows and the day-to-day processes of Contractor Development.
Specifically, you will:
Proactively service and support contractor/ supplier customers
Conduct training on software products via phone, web based and face to face meetings
Participate in the implementation of sales and marketing projects
Field incoming calls, handle contractor customer inquiries and troubleshoot problems
Assist with CRM testing
Handle customer account management functions, including invoicing and collections
Proactively analyze customer service processes and bring forth ideas for continuous improvement
Apply customer-centric consulting approaches to ensure the success of customer inquiries
Who should apply?
Excellent verbal and written communication skills
Desire to work with people and consistently engage in verbal interaction over the phone
Ability to de-escalate calls using critical thinking and soft skills
Requirements
Bachelor's degree from an accredited university and/or equivalent work experience
Bilingual in English & Spanish (read,



write and speak)
100% paid private health coverage premiums for employees and dependents
Employee assistance program
Paid time off
0-1 year – 15 day (pro-rated first year)
1-5 years – 20 days
5-10 years – 25 days
10+ years – 30 days
Holidays – 13 paid holidays
Monthly cell phone reimbursement
Complimentary parking space or monthly reimbursement for public transportation
Team-building activities and events, including quarterly kick-off meetings and community volunteer day
Matching charitable gift program
Professional development & training opportunities
Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
Business casual, jeans allowed
Onsite Requirements
Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings.
Employees are required to be in-person during training and at least 3 days per week on an ongoing basis.
Most employees are in the office 4-5 days per week.
*All benefits are subject to change with notice to the employee
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📌 Business Development Associate Mexico City, Mexico City, Mexico (Xico)
🏢 Isnetworld
📍 Xico