Overview

Expertise in understanding the customer business need and decipher it for technical development in ServiceNow

Responsibilities

- Specialization in designing solutions on ServiceNow platform basis the customer need
- Experience in designing Technical (LLD) Design Documents, Training Documents etc.
- Experience in conducting Technical Reviews, End User Trainings
- Strong Experience in configuration of IT Service Mgmt. - Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
- Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
- Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
- Expertise in setting up ServiceNow ITBM - Project, Portfolio, Demand, Resource and Finance
- Expertise in designing ServiceNow Reports and setting up Performance Analytic
- Experience in creating custom processes,



custom 3rd party integrations and custom applications
- Experience in project management and understanding of the contracts, etc. to lead the project delivery
- Experience in set up of ServiceNow integration (LDAP/SSO, Email, Chat, etc.)
- Experience & Knowledge of Domain separation implementation
- Experience in Data segregation.
- Preferred Certifications: ServiceNow Implementation Certified ITIL V3 Foundation certified Good to have but not necessary Certifications: Certified Scrum Master

Qualifications

- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting

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📌 ServiceNow Developer - Remote in MX (México)
🏢 The Dignify Solutions
📍 México