TCS is looking for Desktop Support Specialist

(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey; it will be requested to attend office at least 3 days per week)

Required Skills (minimum 3 years of experience):

- English spoken advanced (mandatory)
- Proficient with mobile OS platforms and experience with macOS and Windows OS as well as access and authentication solutions, and ServiceNow platform
- Must have knowledge of installing, configuring, and maintaining OS (Such as Windows 10/11, macOS). This includes applying updates, managing user accounts and resolving OS related problems.
- Must have knowledge of setting up & troubleshooting network connections, both wired & wireless, to ensure users can access resources like internet, share drives & printers.
- Implementing and enforcing security protocols such as antivirus software, VPN and access controls to protect user systems from threats.
- Assisting users remotely via phone, email or remote desktop tools such as TeamViewer to resolve issues without being physically present.
- Provide basic training to users on IT best practices, software usage, self-help troubleshooting techniques.
- Should collaborate with other IT Teams such as System admins, Network Admins,



and security admins to address more complex problems or to implement system-wide changes.
- Assisting with data backup and recovery processes to ensure user data is protected and can be restored in case of system failure.

Tools and Applications Knowledge required:

- Windows 10 & 11
- Intune based Device enrollment and management.
- Printers and Microsoft Office applications.
- Network Drive Troubleshooting.
- Remote Desktop Tools such as TeamViewer.
- PowerShell and command line tool knowledge.

We are offering:

- Direct contract
- Benefits of law and above

Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

Seniority level

- Associate

Employment type

- Full-time

Job function

- Engineering and Information Technology
- Industries: IT Services and IT Consulting

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📌 Desktop Support Specialist (Jalisco)
🏢 Tata Consultancy Services
📍 Jalisco