OVERVIEW
Plans, coordinates, and directs quality processes designed to ensure quality control, quality assurance, and improvement of the production of products consistent with established standards by performing the following duties personally or through subordinate supervisors. The Quality Manager is responsible for performing and directing Quality Audits of the QMS system to maintain compliance with ISO 9001:2015 and other company requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Plans and conducts the analysis, inspection, design reviews, test, and/or integration to assure quality standards of product components and/or systems are achieved.
- Performs quality engineering reviews and/or design documentation for compliance with stated requirements, including vendor quality specifications and company quality records.
- Review purchased products or components and provides input to the decision of whether to accept the product and future purchases from the vendor.
- Documents data obtained during all quality assurance activities, consistent with company policies and procedures.
- Leads problem-solving activities to solve critical problems. Drive root cause and corrective actions – Must own and lead the quality process
- Develops new approaches to solve problems identified during quality assurance activities. Communicates significant issues or developments identified during quality assurance activities and provides recommended process improvements to management.
- Prepares reports to communicate involvement and results of quality assurance activities.
- Work with Engineering and Production to address any internal quality concerns and corrective actions
- Prioritize quality improvement activities
- Utilize quality improvement training, activities, and policies
- Manage all documentation and reporting requirements for the quality system




- Develop performance improvement targets for quality
- Conduct customer surveys to solicit feedback
- Perform statistical analysis and data analysis
- Assist in Warranty claims processing/investigations.
- Prepares and presents technical and program information to team members and management.
- Any other requirements as needed

KNOWLEDGE & EXPERIENCE:

- Directly supervises employees in the Quality Department at the plant. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work.
- Activities include appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving personnel issues.
- Experience working in organizational culture that employs Six Sigma, Toyota Production System, Kaizen, or other lean manufacturing methodologies. ISO- or TS- experience is highly desirable.
- Willingness to work versátil shifts and extended hours as necessary to support production needs.
- Ability to use basic hand and measurement tools.
- Computer literate (MS Office, database, and statistical software).
- Must have a can-do attitude combined with a high energy level.
- Exceptional problem-solving and decision-making abilities, including the application of statistical process control to manufacturing processes (e.g., control charts, gage R&R; studies, etc.)
- Excellent communication skills (verbal and written). Bilingual English/Spanish preferred but not required.

REQUIREMENTS

- Requires Bachelor’s Degree in Quality, or comparable discipline.
- Professional Certifications desired but not required
- Certified Quality Engineer, Certified Quality Auditor, or hold IATF16949/ISO 9001 Supplier Audit Certification (may substitute recent TS16949/ISO 9001 audit certification for IATF16949/ISO 9001

📌 Quality Manager (Heroica Matamoros)
🏢 Optima Organizational Solutions
📍 Heroica Matamoros