- Provide technical support: Respond to user inquiries and incidents related to computer systems, hardware, software, and networking. Diagnose and resolve technical issues promptly to minimize downtime.
- Troubleshoot hardware and software problems: Identify and resolve hardware failures, software glitches, and network connectivity issues. Replace or repair faulty components as necessary.
- Install and upgrade systems: Set up new computer systems, install operating systems, software applications and updates. Perform regular maintenance tasks and ensure all systems are up to date with the latest patches.
- User account management: Create, modify, and disable user accounts and access permissions based on organizational policies. Ensure data security by managing user authentication and access controls.
- Perform system backups and data recovery: Regularly back up critical data and implement disaster recovery strategies to minimize data loss.
- Restore data as needed and ensure backup systems are functional.
- Maintain local infrastructure: Monitor and maintain local servers,



network equipment, and peripheral devices. Collaborate with the IT team to address infrastructure-related issues and ensure optimal performance.
- Documentation and reporting: Document IT procedures, system configurations, troubleshooting steps, and resolutions. Prepare reports on system performance, incident trends, and user support activities.
- Bachelor’s degree in computer science, Electronics or related fields 2-3 years of experience as IT Support (Software and hardware).
- Knowledge of using, installing and troubleshooting PC, Server, Network
- Including Firewall, VM-ware, Cisco, Windows Server, Terminal Services, MO365, cloud services.
- Process good skills in providing Technical Support to end user, problem solving, quick to react. Familiar with administration of large and complex enterprise environments.
- Strong service minded and good understanding of customer requirements.

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📌 IT Support (Centro)
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📍 Centro