Title: Support Engineer 1Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support EngineerLocation: Mexico, Monterrey (Remote)OverviewThe team currently consists of 200+ general associates across Americas (NA/LATAM), EMEA, APAC, and India.Scope:Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this is a very exciting time to join our team!
The Support Engineer will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes.Individual will work with regional customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.The Support Engineer will work as a Squad member to support our SaaS customers on Azure environment.What you'll do:- Provide functional and/or technical support for service request, Incidents, Changes or problems that affects BY Solution and implicate an impact on our customer business.
- Understand and triage customer issues, conducting any necessary technical research or team collaboration Document learnings and create knowledge articles for repeated cases.
- Communicate product and solution expertise to internal and external customers- Work closely with the BY Execution Experts for complex issue resolution including Product Development.




- Continuous learning on latest BY Solutions.What we are looking for:Industry experience:- 2+ Years Experience in a Customer-facing Software Industry role; preference given to software support or technical support (SQL, Servers, etc)- Experience working with BY products preferred specifically, Transportation or Warehouse management solutions.
- Supply chain domain experience a plus.Technical Skills:- Experience with Splunk / Oracle database / SQL/ WebLogic, Java preferred.
- Demonstrates analytical and problem-solving skills.
- Programming language in Java / J2EE concepts - JDBC, C++- Knowledge with operating systems (e.g. Windows, UNIX, LINUX)- Understanding in scripting languages - Unix Shell Scripting, PowerShell, Python etc.Soft Skills:- Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting- Ability to work calmly under pressure and meet deadlines- Must be self-motivated and quick learner - New technologies, platforms, integrations- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations- Demonstrates initiative and is inquisitive- Enjoys working in a team-oriented and fast-paced environmentEducation:- Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields.Master's degree preferred.Our ValuesIf you want to know the heart of a company, take a look at their values.Ours unite us.They are what drive our success - and the success of our customers.Does your heart beat like ours?
Find out here:Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

📌 Support Engineer I (Monterrey)
🏢 Blue Yonder
📍 Monterrey