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We’re Hiring: Customer Service

Job Information

- Job Title: Customer Service

- Job ID: VR900

- Industry: Home Services / Virtual Assistant Services

- Location: Mexico

- Job Status: Full Time

- Work Schedule: 5 days per week, 9 hours per day, 1 hour lunch, two 15-minute breaks, Pacific Standard Time (PST)

- Compensation: $900 per month

- Target Start Date: ASAP

Role Overview

- This role supports U.S.-based home services businesses by handling inbound customer calls and booking appointments.

- The selected candidate will represent the client as an extension of their internal team and deliver professional, friendly, and accurate customer interactions.

About the Client

- The client is a U.S.-based virtual assistant company that provides inbound call handling and appointment setting services.

- They support home services businesses such as cleaning companies, electricians, plumbers, landscapers, and similar trades.

About the Role

- The role focuses on managing inbound calls, answering customer inquiries, and scheduling appointments using client CRM and scheduling systems.

- Full training is provided on call scripts, customer handling, and booking procedures.

Key Responsibilities

- Answer inbound calls from prospective customers in a professional and friendly manner

- Represent the client as if working directly in their office

- Use the client’s standard greeting and approved scripts

- Accurately answer customer inquiries about services





- Book appointments using the client’s CRM or scheduling platform

- Take detailed call summary notes during each interaction

- Record customer contact information, inquiry details, and relevant notes

- Send complete and accurate call summaries to the client after each call

- Send follow-up text messages or emails when required

- Maintain high accuracy and attention to detail at all times

Work Schedule & Shift Assignment

- Business operates 7 days per week based on client demand

- Available shifts (all times in PST):

- 5:00 AM – 2:00 PM

- 7:00 AM – 4:00 PM

- 8:00 AM – 5:00 PM

- 11:00 AM – 8:00 PM

- Rest days vary depending on client needs

- Common rest day combinations include:

- Monday–Sunday

- Tuesday–Wednesday

- Thursday–Friday

- Saturday–Sunday off is possible depending on client assignment

- Final shift assignment is determined after the 2-week training period based on call volume and coverage requirements

- Flexibility with scheduling is required

️ Qualifications & Skills

- Internet speed of at least 40 Mbps with low latency

- Computer with a minimum of 6 cores, 12 threads, and 8 GB RAM

- Reliable backup power source

- Previous BPO or call center experience preferred

- Ability to multitask while managing calls and documentation

- Strong spoken and written English communication skills

- Confidence communicating directly with U.S.-based clients

- Excellent attention to detail with accurate data entry

- Willingness to receive feedback and make adjustments

- Adaptable, dependable, and able to adapt to changing schedules

- Motivated, hardworking, and eager to add value

Submit your application today and take the first step toward your next great opportunity!

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📌 Customer Service Representative (Job ID: (México)
🏢 Inside Out Hiring
📍 México