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**Job Overview**:The Apps Support Group Manager is accountable for management of complex/critical/large professional disciplinary areas.Leads and directs a team of professionals.Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.Applies in-depth understanding of the business impact of technical contributions.Strong commercial awareness is a necessity.Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions.Excellent communication skills required in order to negotiate internally, often at a senior level.Some external communication may be necessary.Accountable for the end results of an area.Exercises control over resources, policy formulation and planning.Primarily affects a sub-function.Involved in short- to medium-term planning of actions and resources for own area.Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
**Responsibilities**:- Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.




- Vendor relationship management including oversight for all offshore managed service.
- Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.
- Formulate and implement a framework for managing capacity, throughput and latency.
- Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths.
- Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training- Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.
- Participates in business review meetings, relating technology tools strategies to business requirements.




- Assures adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in "best practices" across the overall support program- Influences and negotiates with senior leaders (across functions); may communicate with external parties- Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
- Performs other duties and functions as assigned**Qualifications**:- 10+ years relevant experience- Post-Graduation in relevant field preferred- Senior to advanced level experience in an Apps Support role with commensurate experience in people management.
- Experience of senior stakeholder management- Project management with demonstrable results in improving IT services- Capacity Planning/Forecasting exposure a plus- Effectively share information with other support team members and with other technology teams- Ability to plan and organize workload- Consistently demonstrates clear and concise written and verbal communication skills- Ability to communicate appropriately to relevant stakeholde**Education**:- Bachelor's/University degree, Master's degree preferredStrong technical skills and knowledge on SRE, AI, Engineering, Automation, Middleware including containers, microservices and tibco.
**Job Family Group**:Technology- **Job Family**:Applications Support- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.
- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.
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📌 Apps Support Group Manager - Ciudad De Mexico (Xico)
🏢 Citigroup
📍 Xico