Position Overview We are looking for a proactive and
customer-focused Helpdesk Specialist to join our IT team in Mexico
City. In this role, you will be responsible for delivering
high-quality technical support, ensuring the smooth operation of IT
services, and providing hands-on assistance to employees across the
organization. The adecuado candidate will have strong experience
supporting macOS devices in an enterprise environment, including
troubleshooting hardware and software issues, performing system
rebuilds, and managing device lifecycle activities. This is a fully
onsite position offering the opportunity to work in a dynamic and
fast-paced technology-driven environment. Location: Mexico City,
Mexico Work Model: On-site Employment Type: Full-time Key
Responsibilities Act as the first point of contact for IT support
requests through ticketing systems, collaboration tools, and
in-person assistance. Provide hands-on technical support for macOS
devices, including troubleshooting hardware, operating system, and
application-related issues. Manage laptop deployment, replacement,
imaging, setup, and rebuild processes, with a primary focus on
MacBook devices. Perform macOS installations, recovery procedures,
system restores, and device reconfiguration for both Intel-based
and Apple Silicon devices. Utilize Apple Configurator and other
support tools to maintain and recover devices when required.
Monitor and manage support queues, ensuring tickets are handled
efficiently and escalated appropriately. Assist with software
provisioning, deprovisioning, and access management in accordance
with company policies. Support collaboration and productivity
platforms, including user administration and troubleshooting.




Maintain testing workstations, peripherals, and hardware inventory
to ensure operational readiness. Follow established IT procedures,
security standards, and service management best practices.
Contribute to continuous improvement initiatives and provide
additional IT support as needed. Requirements 3–6+ years of
experience in Helpdesk, Desktop Support, Technical Support, or a
similar IT support role. Strong hands-on experience supporting
macOS devices in an enterprise environment. Solid understanding of
both Intel-based and Apple Silicon Mac architecture. Experience
performing macOS recovery, restoration, deployment, and rebuild
processes. Familiarity with Apple Configurator, DFU mode, and Apple
Silicon recovery workflows. Experience supporting laptop hardware,
operating systems, and endpoint applications. Knowledge of IT
service management processes and ticketing platforms, preferably
Jira. Excellent troubleshooting, analytical, and problem-solving
skills. Strong communication and interpersonal skills with a
customer-centric approach. Ability to prioritize tasks, work
independently, and collaborate effectively within a team. Technical
certifications or a Bachelor's degree in Information Technology,
Computer Science, or a related field will be considered an
advantage. What We Offer Opportunity to work in a collaborative and
technology-focused environment. Exposure to modern enterprise IT
infrastructure and support operations. Professional development and
continuous learning opportunities. Supportive team culture with
opportunities for career growth. Stable full-time employment within
an international environment. Access to modern tools and
technologies to support your work.

📌 Helpdesk Specialist (macOS) (Ciudad de México)
🏢 Salve.Inno Consulting
📍 Ciudad de México