We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries.

The Desk Side Support Technician plays a key role in delivering a seamless technology experience for employees by providing onsite and remote support for end-user devices, workplace technology, and collaboration tools.

Working closely with IT teams, this role is responsible for troubleshooting technical issues, managing device lifecycle activities, and ensuring timely resolution of incidents while maintaining a high level of customer satisfaction. The idóneo candidate is customer-focused, proactive, and passionate about delivering reliable IT support in a fast-paced environment.

Role: Deskside Support Technitian

Job Type: Full Time Employee

Respond to and resolve support requests escalated by the Service Desk and other appropriate teams.
Diagnose and troubleshoot hardware and software issues across Windows and Mac environments.
Provide support for Microsoft 365 applications, email, VPN,



and other enterprise tools.
Support mobile devices (iOS/Android), printers, scanners, and peripherals.
Service Now, JIRA).
Participate in hardware asset inventory, deployment, and refresh projects.
Collaborate with Level 3 support or infrastructure teams for unresolved or critical issues.
Follow IT security policies and ensure endpoint compliance.

Provide assistance in racking and stacking of network devices and configuring the same on a need basis.

Network troubleshooting tools (ping, traceroute, Wireshark)
-5 – 8 years of hands-on experience in desktop/laptop/peripherals or desk side support.
~ Proficient in Windows 10/11, Macintosh OS, Microsoft 365, Remote desktop tools and support tools.
~ Familiarity with Active Directory, Azure Entra, ITSM platforms, and software deployment tools (e.g., Intune, JAMF etc.,).

~ Solid understanding of networking basics (TCP/IP, DHCP, DNS).

~ Highlights: The role requires support on weekends or after hours on a need basis. CompTIA A+ or Network+
Microsoft Certified: ITIL Foundation Certification.

Experience with MacOS, Linux, or virtual desktop environments (e.g., Citrix).

Annual performance evaluation with rewards and recognitions.
~ Major medical insurance (Spouse and children Included)
~ Minor medical insurance (Spouse and children Included)
~ Dental Insurance (Spouse and children Included)

~ Preferential price on car insurance (car fleet).

Unlock global opportunities to work and learn with the industry's best.

📌 Information Technology Support Analyst (Navojoa)
🏢 Persistent Systems
📍 Navojoa