About Concord ServicingConcord Servicing is a leading financial services company and full-scope loan servicer that delivers compliant, adaptable, and scalable portfolio servicing solutions to loan and lease originators and capital providers — ensuring the best possible experience for their customers. We are currently seeking a driven, bilingual Commercial Loan Workout & Collections Specialist to join our team.Position OverviewThe Commercial Loan Workout & Collections Specialist plays a critical role in safeguarding the financial standing of the organization and its clients. This position is responsible for managing a portfolio of defaulted commercial loan accounts (91+ days past due), developing and executing strategies to cure delinquencies, and delivering timely, data-driven recommendations to our clients and investors.We are looking for a bilingual (English/Spanish) professional with a proven track record in commercial collections — someone who brings sharp negotiation skills, analytical depth, and the ability to move accounts to resolution through payment plans, settlements, or other workout strategies. If you are results-oriented and thrive in a fast-paced, compliance-driven environment, we want to hear from you.Essential Duties and Responsibilities- Manage a portfolio of delinquent commercial accounts (91+ days past due), proactively engaging customers via phone, text, and email to achieve resolution.- Apply proven negotiation techniques to cure delinquencies through payment in full, structured repayment plans, or negotiated settlements — with a measurable track record of success.- Analyze credit reports and TLO reports to identify asset profiles, assess collectability, and develop accelerated collection strategies for clients and investors.- Conduct skip tracing, asset investigations,



and collateral reviews to support collection efforts and provide actionable intelligence.- Apply all collection and negotiation activities in compliance with FDCPA, OFAC, ECOA, SCRA, BSA/AML, GLBA, UDAAP, applicable state regulations, and company policy.- Support legal processes by preparing documentation, coordinating information, and negotiating pre-litigation or post-litigation resolutions.- Maintain accurate, detailed account documentation within the system of record at all times.- Provide timely updates, portfolio reporting, and strategic collection recommendations to management, commercial clients, and investors.- Handle inbound calls professionally, representing Concord Servicing's brand with every interaction.- Communicate fluidly in both English and Spanish to effectively serve a diverse customer base.- Perform additional duties as assigned.Requirements- Bilingual — English and Spanish required (written and verbal fluency in both languages).- 5+ years of commercial collections experience required, with a demonstrable record of curing delinquencies and recovering assets.- Proven experience negotiating payment plans and settlements on commercial accounts.- Strong ability to analyze credit bureau reports and TLO reports to formulate and present collection recommendations to clients and investors.- Comprehensive knowledge of FDCPA, OFAC, ECOA, SCRA, BSA/AML, GLBA, and UDAAP.- Familiarity with litigation processes, terminology, and pre- and post-judgment collection strategies.- Proficient in Microsoft Office (Outlook, Word, Excel) and industry systems including Salesforce, credit bureaus, and TLO.- Strong skip tracing, research, and analytical capabilities.- Ability to manage multiple priorities, stay organized, and perform with composure under pressure.- Exceptional written and verbal communication skills in English and Spanish. Benefits- Salary: 30,000 – 35,000 pesos per month- Medical Insurance- Dental Insurance- Life Insurance- Legal Benefits

📌 Commercial Loan Workout & Collections Specialist (Ciudad de México)
🏢 Concord Servicing
📍 Ciudad de México