I’m helping Soutec LLC find a top candidate to join their team full-time for the role of Level 3 Engineer.

You will drive infrastructure reliability and mentor technical teams to deliver impactful solutions.

Compensation:

Provide your expected compensation while applying.

Location:

Remote (for Mexico, Colombia, Ecuador, Argentina, Peru, Chile, Venezuela, Paraguay, Costa Rica residents)

Mission of Soutec LLC:

"The focus has always been to provide an extraordinary customer experience and excellent results by focusing on having the best work environment."

What makes you a strong candidate:

- You are an expert in IT infrastructure.
- You are proficient in Active Directory (AD), Configuration, DHCP, IIS (Internet Information Services), Installation, Microsoft 365, Power

Shell, Root Cause Analysis, Standard Operating Procedures (SOP), Technical Documentation, Technical Maintenance, and Warehousing.
- English - Fully fluent.

Responsibilities and more:

The Level 3 Engineer provides advanced technical expertise across infrastructure, systems, and client environments, acting as a senior escalation point for complex support issues.

The role involves working directly with customers, internal teams, and partners to design, implement, troubleshoot, and optimize hardware and software solutions, balancing hands-on execution with customer communication and service reliability.

This is a full-time role that requires participation in an on-call rotation and may require travel to customer sites.





Responsibilities:

- Serve as the primary escalation point for Pod Leads after Level 1 and Level 2 troubleshooting has been exhausted.
- Provide advanced installation, configuration, support, and maintenance for physical and virtual servers, storage, routing, switching, and firewall platforms.
- Configure, administer, and optimize desktops, servers, and enterprise services such as Active Directory, DNS, DHCP, IIS, email, and authentication systems.
- Diagnose system, network, and application issues.
- Identify root causes and implement long-term, scalable solutions.
- Manage and prioritize multiple tickets, incidents, and service requests in high-pressure environments while maintaining strong documentation.
- Deliver exceptional customer service by clearly explaining technical issues and solutions to clients and stakeholders.
- Provide technical consultation and engineering assistance to the Projects Team.
- Analyze recurring incidents and recommend permanent corrective actions, automation opportunities, or infrastructure improvements.
- Develop and maintain technical documentation, SOPs, and knowledge base articles.
- Provide technical leadership by mentoring Level 1, Level 2, and Pod Leads.
- Review escalated troubleshooting.
- Respond to after-hours incidents and system outages as part of an on-call rotation.

Job benefits:

- Healthy work environment.

Your potential leader:

- Valeria Caro - Analista de Talento Humano

📌 Level 3 Engineer (México)
🏢 Emma of Torre.ai
📍 México