NTT DATA, Inc. currently seeks a Helpdesk Associate - to join our team in Guadalajara.

Location: Guadalajara, Jalisco. Mexico.

To work Monday to Friday on site

• Advanced English

• Looking to work in IT Environment

• 6 months + of experience in technical support

Activities

• General L1 support for hardware and MS Office packages

• Advance technical support for in-house applications and developments

• Answer technical support calls providing and escalating to other support groups

• Provide support based on email generated requests or reports

• Document troubleshooting steps and detailed description of the customer incidents and requests

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

We Offer:

• Competitive salary

• Grocery Tickets

- 12% of base salary

• 30 days of Christmas bonus

• 50% Vacation bonus

• Savings Funds

• 5 personal days per year

• Medical insurance (You and your family)

• Life insurance

• Dental Insurance

• Discounts with selected Optics

• Opportunity to grow in the company

📌 Helpdesk Support L-V (Presencial Guadalajara)
🏢 NTT DATA SERVICES MEXICO OPERATIONSDE CV
📍 Guadalajara