Experience preferably: 6-10 years

Role Summary: Candidate need to be heavy on Java + Unix/Linux + SQL

Responsibilities:

· Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.

· Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant.

· Efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.

· Automate manual processes to improve efficiency.

· Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations.





· Possess a solid understanding of technical concepts and be capable of writing code when necessary.

· Create documentation, runbooks, and code snippets to resolve issues and share them with the team.

Key criteria:

· Level L2, L3 Application Support experience, preferably in the 6-10 years range.

· Technical Skills: Unix/Linux, any object-oriented programming experience (Java), with a good understanding of databases.

· Proficient in coding and debugging.

· Strong communication skills.

Position paid in USD as independent contractor.

📌 Java Support Engineer/Support) (Guadalajara)
🏢 Epik Solutions
📍 Guadalajara