**Summary**:Location: Mexico City, #LI-HybridAbout the role:Design and lead the customer experience and engagement strategy aligned to business objectives with a strong focus on customer needs.**About the Role**:**Key responsibilities**:- Build omnichannel strategies that effectively supports product strategies- Lead channel strategy ensuring channel orchestration- Bring new digital solutions that enhance customer experience- Enable strategic collaboration across customer facing teams to integrate omnichannel marketing into the strategic planning process- Measure campaigns and overall digital strategies to provide overall direction for enhancing CX and achieving business objectives**Essential requirements**:- 5-7+ years of broad commercial experience (including social media and digital marketing experience)



brand management and/or related head office roles- Solid understanding of the online or interactive vehicles available to Mexican marketers and social media landscape (channels and strategy)- Ability to evaluate and import new/untested/innovative digital models & social media tactics in key priority areas- Strong project management skills with demonstrated track record and ability to formulate ROI- Excellent communication (written and verbal), as well as selling, presentation and strategic thinking skills- Ability to lead and forge external, internal and international partnerships to leverage resources and expertise- Strong Analytical skill and data driven thinking with solid knowledge on websites analytics tools (e.G. Google Analytics)- Understanding of the online regulatory framework for pharmaceutical marketing (desirable)**Benefits and rewards****Commitment to Diversity and Inclusion**Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.DivisionInternationalBusiness UnitInnovative MedicinesLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Functional AreaMarketingJob TypeFull timeEmployment TypeRegularShift WorkNo**Ajustes de accesibilidad**:

📌 Customer Experience And Omnichannel Manager (Xico)
🏢 Novartis
📍 Xico