What will you do?
Provide high-level technical support to Schneider Electric's most valued customers and Field Service Engineers in North America.
Diagnose and troubleshoot customer problems related to 3-phase power systems.
Document cases thoroughly and create knowledge articles to enable quick issue resolution.
Manage escalations effectively and ensure timely solutions.
Identify opportunities for revenue generation while supporting customers.
Collaborate with Test & Evaluation, Platform Engineering, and Product Management teams to ensure product quality.
Implement solutions for improper application and installation of 3-phase systems or components.
What skills and capabilities will make you successful?
Effective communication skills to interact with customers and internal teams.
Strong ability to diagnose and resolve technical issues in electronic and 3-phase equipment using schematic or block diagrams.
Proactive in documenting cases and sharing knowledge.
Ability to identify business opportunities and contribute to revenue generation.
Skilled in managing escalations and maintaining customer satisfaction.
Excellent networking and collaboration skills within a team environment.
Advanced English proficiency (spoken and written).
French preferred.
Positive attitude and adaptability in a dynamic environment.
What's in it for you?
Opportunity to work with cutting-edge Schneider Electric products and solutions.
Continuous learning and development in advanced technical support and power systems.
Career growth within a integral leader in energy management and automation.




Collaborative team environment with exposure to engineering, product management, and customer success teams.
What qualifications will make you successful for this role?
Bachelor's degree in Engineering (Automation, Electrical, or Electronic preferred).
Minimum 2-3 years of experience in a similar technical support role (preferred).
Fluency in English (spoken, written, and reading).
Strong troubleshooting skills for electronic and 3-phase systems.
Ability to interpret technical diagrams and apply solutions effectively.
Let us learn about you!
Apply today.
You must submit an online application to be considered for any position with us.
This position will be posted until filled.
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Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
You can find out more about our Trust Charter here.
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It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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📌 Technical Support Engineer (Ciudad Apodaca)
🏢 Schneider Electric
📍 Ciudad Apodaca