Our Exciting Opportunity.
Join us as a Service Support Specialist, a starter position responsible for the coordination of maintenance activities that require dispatch and logistics skills to ensure services provided to Operators' customers remain continuously available and perform to Service Level Agreement performance levels.
You will also be responsible for receiving work orders from the Operator's Customer Care Center or Customer NOCs, resolving them to the customer's satisfaction, and providing meaningful status on repair and/or restoration activity to the Customer.
You will
Customer order handling Ericsson System Intakes.
Service Desk Processes.
Field Operations Dispatch Processes.
Service Operations Activities.
Proactive Customer services.
You will bring
Fresh graduates from University with interest in support.
Good English communication skills.




Ideally to have Service Desk or Customer Service experience.
Knowledge sharing and collaboration skills.
Teamwork skills.
Follow instructions & procedures.
Excel Intermediate skills.
Able to turn shifts every 4 months and work on weekends.
Why join Ericsson
At Ericsson, you'll have an outstanding opportunity.
The chance to use your skills and imagination to push the boundaries of what's possible, building solutions never seen before for some of the world's toughest problems.
You'll be challenged, but you won't be alone.
You'll join a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Ericsson is proud to be an Equal Opportunity Employer.
#J-*****-Ljbffr

📌 Service Support Specialist Jr. (Santiago de Querétaro)
🏢 Ericsson
📍 Santiago de Querétaro