The Reservations Coordinator oversees the daily operations of the department, ensuring exceptional customer service and the efficient handling of all reservation-related requests.
Key responsibilities include managing guest room bookings, communicating with guests and travel agencies—especially luxury consortia—to provide information about the hotel and local area, processing payments, and coordinating group block reservations.
The role ensures alignment with the hotel's standards of luxury and hospitality.
Qualifications
Professional, personalized and engaging luxury service required
Fluent and confident communication skills in both Spanish and English.
Proactive approach to guest service and problem-solving
Organizational skills, with the ability to follow through on tasks.
Experience working with luxury consortia is highly desirable.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Hospitality
Location: Playa del Carmen, Quintana Roo, Mexico
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📌 Reservations Coordinator (Solidaridad)
🏢 Alila Mayakoba
📍 Solidaridad