In addition to Epson's policies and procedures, principal accountabilities include, but are not limited to:ResponsibilitiesProvide support for warranty extensions, on‐site services, technical training, and special events for service centers.Review and process monthly payments for each Authorized Service Center (CSA).
Conduct on‐site or virtual audits with CSAs.Manage and control consignment inventory for CSAs.Manage and develop access credentials for new Authorized Service Centers.Follow up on service claims and assistance requests.Provide relevant information to support decision‐making.Measure CSA performance and ratings.Administer warranty orders.Control consignment warehouses and product allocations.Ensure that Authorized Service Centers comply with Epson procedures and standards.Qualifications2 to 5 years of experience managing service centers and/or vendors in technology companies.Bachelor's degree in Administration, Engineering, or related fields.Intermediate MS Office (Excel, PowerPoint, Word).
Agile and effective communication, strong problem‐solving and results orientation, active listening, and adaptability to work with diverse teams and vendors.
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📌 Service Center Specialist (Xico)
🏢 Epson America
📍 Xico