The adecuado candidate will have experience configuring, customizing, maintaining, and administering a ServiceNow platform.
This role will partner with internal stakeholders and clients to help design and implement ServiceNow Configurable Workspace based applications, workflows, dashboards, reports, portals, etc. to optimize business processes.Day‐to‐day duties will include upgrades, syncing environments, maintaining the system's operational efficiency by supporting user acceptance, performance, security, and usability testing, developing and maintaining system documentation, and resolving incidents and change/problem requests.ResponsibilitiesConfigure, customize and use scripting to build and improve ServiceNow applications including the creation of forms, workflows, service requests, ACLs, and email notifications.Help plan and implement projects using technical insight and knowledge.Perform root cause analysis and identify resolution of issues.Collaborate with customers to understand, document and translate requirements.Maintain and refine processes supporting efficient operations.Research and deploy new releases and patches.Construct reports, views and dashboards in ServiceNow and utilize ServiceNow data in other tools and processes.Train users and promote awareness of ServiceNow functionality.Develop custom software solutions as required through scripting and software development.Provide unit testing of implementation.Support requirements discussions with internal and external stakeholders and third‐party contributors.Provide subject‐matter expertise for ServiceNow for the enterprise.Required Skills and ExperienceBachelor's degree.5+ years of hands‐on ServiceNow experience, specifically CSM, ITSM modules including Portals.3+ years of hands‐on ServiceNow development experience across multiple modules.3+ years of experience with scripting languages such as Perl, JavaScript, Python, Shell, including Angular and React libraries.2+ years of working experience across three or more of the following areas in ServiceNow: Incident Management, Change/Release Management, Knowledge Management, Service Portal, Asset Management, Reports/Dashboards, Configuration Management.Experience with JavaScript, HTML, and CSS.ServiceNow experience with discovery, service mapping, and configuration management (CMDB).
Familiarity with organizational change management and various system development life‐cycle models.Hands‐on experience with requirements collection and analysis.Knowledge of relational databases (MySQL, MSSQL, Oracle).
Ability to support multiple projects simultaneously.Knowledge of Agile/Scrum concepts.Knowledge of ITIL concepts.Attention to detail and a high degree of customer service and teamwork.Strong communication, creative, collaboration,



and critical‐thinking skills.Ability to maintain calm and professional composure in high‐pressure situations.Flexible schedule and adaptability to rapid change.Cross‐functional knowledge to bridge communication with non‐technical teams.Supportive team player who embodies Nordic's maxims.Preferred Skills and ExperienceOne or more ServiceNow certifications: CSA, CIS, or CAD.Experience with ServiceNow's SecOps, VR, Integrated Risk Management (GRC), iOS, ServiceNow mobile application development, and/or web services integration (SOAP, REST, JSON).
ITIL certification.Exposure to multiple, diverse technologies, platforms, and processing environments.Understanding of strategic and emerging technology trends and their application to business and operating models.Experience in healthcare IT.Work EnvironmentOnsite & Remote.Must have a quiet private working space.Must have high‐speed internet, wired connection, and a router; no wireless usage.Occasional travel, including overnight domestic trips, may be required (approximately 5% travel).
Equal Opportunity Employer StatementNordic is an equal opportunity employer.
We are committed to creating an inclusive environment for all employees and applicants.
We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws.
We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
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📌 Service Now Developer (Santiago de Querétaro)
🏢 Healthtech
📍 Santiago de Querétaro