**Summary**:
This role reports directly into the Time Service Delivery Manager
Location: México, CDMX
LI-Hybrid
**About the Role**:
**Key Responsibilities**:
- Provides day-to-day Time Services Delivery operations with compiling and entering time & attendance data and reconcile errors to maintain accurate and complete time & attendance records, all in timely and accurate manner.
- Ensures maintenance of all relevant HR related data is correct and complete.
Ensures compliance in line with relevant legislation, Data Privacy, Protection guidelines and other relevant guidelines across identified geographies.
- Performs country specific Data consistency check.
Supports NFCM and HR controls.
- Respects and follows the payroll calendar to prepare the necessary payroll inputs.
- Resolves time & attendance related queries and issues within the standard established timeframes raised by various stakeholders, incl.
associates.
- Escalates requests and issues that cannot be resolved directly to the appropriate escalation point of contact (i.e. IT / Time Services Unit Lead).
- Handles core T&A; Technology Activities & BAU Tasks.
Highlights exceptions and deviations.
Extracts regular and ad hoc reports needed for payroll and other divisions upon request.
- Identifies and gathers system enhancements and change requests to report and coordinates with IT and/or integral support team.
Provides regular training to new and established stakeholders on the use of the Time and Attendance system.
- Ensures all Times Services Delivery performance metrics and KPIs are met.
Contributes to and supports projects in scope for P&O; Services.
**Essential Requirements**:
- Bachelor's degree in any relevant discipline.
- 1-3 years of experience in HR Services.
- Excellent English and Spanish Language proficiency.
- Competent in Excel for data analysis and reporting
- Strong stakeholder management and team work skills.
**Desirable Requirements**:
- Minimum 1 year of experience in Time Services.
- Experience contributing to transformation initiatives and transition projects is a plus.
- Workday/SAP system knowledge is an advantage.
- Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve._
Division
People & Organization
Business Unit
Universal Hierarchy Node
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Human Resources
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Accessibility and accommodation**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.