_This is a _**Remote**_ _position._
**Job Title: Customer Service Agent**
**Responsibilities**:
- Engage with Customers, tailoring interactions for an exceptional experience.
- Addresscustomer needs.
- Provide accurate information and resolve issues.
- Handle feedback and complaints professionally, striving for Customer satisfaction.
- Stay updated on regulations and policies.
**Qualifications**:
- High school diploma (Bachelor's degree preferred).
- Previous customer service experience, healthcare industry experience a plus.
- Excellent interpersonal skills, problem-solving abilities, and empathy.
- Proficiency in customer service software and EHR systems.
- Commitment to patient confidentiality and data security.
**Benefits**:
- Competitive compensation and benefits.
- Opportunities for professional growth.
- Join a supportive team dedicated to improving the patient experience.
**Requirements**:
- Equipment needs to hava : 16 GB ram memory,



25+mbps upload speed, have a headset and webcam
- Have a dedicated space for work
- Proven experience in a customer service role.
- Advanced English and excellent verbal and written communication skills.
- Strong interpersonal skills and ability to work well with diverse customers.
- Patience, empathy, and the ability to remain calm and professional in challenging situations.
- Ability to multitask and prioritize tasks effectively.
- Commitment to providing outstanding customer service and resolving issues promptly.
Tipo de puesto: Tiempo completo
Sueldo: $16,****** - $20,****** al mes
Ventajas:
- Vales de despensa
Pago complementario:
- Bono de productividad
Tipo de jornada:
- Diurno
Idioma:
- Inglés Avanzado (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Customer Care Representative (Tier 2) (Hermosillo)
🏢 Intugo
📍 Hermosillo