Looking to be part of transforming how communities connect and communicate?
Join a rapidly growing broadband provider focused on delivering reliable, high‐performance fiber and fixed wireless internet solutions to residential and business customers.
The organisation combines cutting‐edge technology with customer‐centric service to expand connectivity across underserved and high‐growth markets, offering team members the chance to work on large‐scale network deployments, engage with local communities, and contribute to meaningful infrastructure growth.
Ready to advance your career while helping bridge the digital divide and enhance connectivity for customers?
Apply now.
Responsibilities
Trouble shoot hardware and software: Examples of software would be VPN, Backups, Unix, Microsoft Operating System, Scripts/Coding, Web hosting, various email clients, and systems
Respond to and track any such issues by ensuring the customer is promptly notified while ensuring resolution and/or proper handoff to team members
Manage relationships between vendors, internal resources, and customers
Lead, train and mentor Tier 1 Technical Support staff for purposes of achieving optimal first contact closure rate
Expected to log in to Service Ticket System call queue to receive customer and vendor calls
Perform proper trouble ticket entry and administration, and to adhere to escalation procedures and customer facing processes
Escalate any trouble tickets to the next level of support, Complex Maintenance when appropriate




Must follow predefined guidelines, protocols, and procedures as directed
Be available to work any shift in a 24x7 call center environment
Flexibility to perform additional tasks or duties outside of normal daily activities
Skills/Must have
Remote desktop support
Windows Server (all versions)
Various server environments
Microsoft SQL
Enterprise level network architecture
Complex LAN/WAN environments
Disaster recovery solutions
Backup solutions and applications (Appassure, Veeam, etc.)
Load balancing technologies
VPN technologies
Network security (Cisco, SonicWall, PFSense, etc.)
Virtualization technologies (VMWare, Hyper-V, etc.)
Microsoft Exchange / Hosted Exchange
Various operating systems (Linux, MacOS, Windows)
Encryption technologies (Bitlocker, Symantec, etc.)
Active Directory
Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.)
Desktop applications
Networking and configurations (Switching, routing, firewalls)
Web technologies (XML, HTML, CSS)
VoIP phone systems
Benefits
Fun, casual & collaborative work environment
Versátil working hours & remote working opportunities
Benefits including medical, dental, paid vacation, and annual bonus plan
Monthly happy hours to spend time with your work family
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule
8 hour shift
Monday to Friday
On call
Salary
$50,****** - $65,****** per year
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📌 Tier 2 Help Desk Technician - Systems Integrator (Estado de México)
🏢 Hamilton Barnes Associates
📍 Estado de México