Managing SAP incidents of 2nd or 3rd Level Support as per OLAs and SLAs defined.
Active participation in resolution of Major Incidents.
Definition and coordination of support processes in SAP area.
Constant communication with Business users and IT team members.
Training of Business Key Users.
Maintenance and enhancement of existing processes, implementing system changes, configuration of the SAP system.
Working on implementation of SAP system in new entities, warehouses, etc. if necessary.
Tight and active communication with international SAP Teams.
At least 5 years of SAP consulting experience in
SAP ECC
and
S/4 Hana
.
Proven expertise in different logistic modules of
SAP SCM
(MM, LE, WM, PP) and
EWM -
Certification and proved experience.
Experience in
Integrations with SCM
.



This is inbound/outbound interfaces (e.g. idocs analysis/fix) between internal modules or external systems and SAP.
Experience with
SAP AFS
vertical solution and knowledge
of ABAP Workbench
will be an asset.
Experience in
SAP Queries
and familiar with
SCM system tables
.
Good knowledge of
ITIL
procedures, in particular practices of incident management, request management, change management.
Fluent
English
.
Strong
customer service
orientation.
Excellent
communication, collaboration
and
analysis
skills.
Ability to handle multiple priorities.

📌 Sap Scm (Xico)
🏢 Gi Group Holding
📍 Xico