## Field Service Technician - CuliacánApplylocations: Mexico Citytime type: Full timeposted on: Posted Todayjob requisition id: ******### Job TitleField Service Technician - Culiacán### Job Description**The Field Service Technician:** The Field Service Technician is responsible for delivering advanced on-site technical support for products, ensuring precise troubleshooting and resolutions while adhering strictly to regulatory standards and safety protocols.
**Your role:*** Provides advanced technical support, including comprehensive troubleshooting and escalation support, ensuring accurate diagnostics and resolutions while strictly adhering to regulatory guidelines and safety protocols.
* Conducts in-depth diagnostics and repairs on complex medical devices, ensuring minimal downtime and optimal performance to meet the critical needs of healthcare providers and patients.
* Accurately documents service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system.
Capturing medium complex solutions to allow for knowledge share.
* Focuses on First Time Right ensuring there is a clear action plan & preparation, with parts (if required), and diagnosis before the onsite visit.
* Actively Involved in Customer escalations, Complaints (safety / non-safety related), or feedback, following agreed processes to ensure that information is captured accurately as possible**You're the right fit if:*** Bachelor's degree in engineering, electronic systems engineering, mechatronics, biomedical or similar.
Valid professional license.
* Minimum 2 years of experience in troubleshooting, diagnostics, installation, repair, and maintenance of technical equipment, with strong engineering fundamentals.
* Excellent documentation, reporting, and organizational skills, ensuring compliance with regulatory and customer requirements.




* Ability to travel frequently within Culiacán and surrounding areas, with occasional travel to support other locations; valid passport (U.S. visa is a plus) and valid driver's license required.
* Advanced level of English, both verbal and written.
* Knowledge of IT networking, remote support tools, and continuous improvement practices, combined with a customer-focused and proactive mindset.
**How we work together** Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' is a field role.
**Location:** Culiacán, Sinaloa, Mexico.
**About Philips**We are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help improve the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
* Learn more about our culture.
### About UsAt Philips, we believe that every human matters.
As a general health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation.
The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.




Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters.
That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views.
When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.
*It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.
As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.
**To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of ****, the Vietnam Veterans' Readjustment Act of **** and Title I of the Americans with Disabilities Act of ****, applicants that require accommodation in the job application process may contact ************, option 5, for assistance.
**Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
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📌 Field Service Technician - Culiacán (México)
🏢 Philips International
📍 México