The Analyst, PSC Workforce Management at Novartis will oversee the daily operational execution of the PSC WFM, monitoring service levels and productivity across programs, teams and associates.
Location: Mexico City, Mexico.Responsibilities include forecasting intra-day volumes, adjusting forecasts, ensuring proper scheduling, monitoring support queues, and providing root-cause analyses of service level misses to program management.
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📌 Wfm Analyst, Patient Support Center (México)
🏢 3M HEALTHCARE
📍 México
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