OverviewAt MezTal, customer relationships go beyond support.
We are looking for someone who genuinely enjoys building relationships, creating impact, and helping customers succeed.
This is a proactive Customer Success role focused on engagement, retention, customer happiness, and long-term growth within existing accounts.
This is not a reactive support position.
We are looking for someone who thinks ahead, creates meaningful customer experiences, and proactively drives engagement, retention, and growth.
We move fast, adapt constantly, and build while doing.
The adecuado person enjoys ownership, ambiguity, and human connection.What You Will DoBuild Meaningful Customer RelationshipsBecome a trusted partner throughout the customer journeyConduct proactive outreach, pulse checks, customer reviews, and strategic follow-upsBuild long-term relationships focused on trust, engagement, and successAdvocate for customer needs internallyCreate memorable customer experiences that drive loyalty and long-term partnershipsDrive Customer Success and RetentionMonitor customer health, engagement trends, platform usage, and adoption metricsIdentify churn risks proactively and develop retention strategiesSupport customers in maximizing value and outcomesManage escalations and difficult conversations with empathy and professionalismImprove customer engagement and long-term adoptionSupport Customer Growth InitiativesIdentify opportunities to increase engagement and account expansion within existing customersSupport renewals, customer development initiatives, upsell opportunities,



and account growth effortsContribute to customer retention and business growth metricsHelp customers expand usage and maximize the value they receive from the platformCollaborate Cross-FunctionallyPartner closely with internal teams to improve customer outcomesWork collaboratively with Sales, Operations, Product, and Customer Success teamsGather customer feedback and identify improvement opportunitiesSupport continuous improvement initiatives and scalable solutionsBuild While ScalingHelp create and improve processes as the company growsBring ideas, ownership, and initiative to improve customer experienceThrive in environments with change, ambiguity, and evolving prioritiesRequirementsRequired QualificationsAdvanced / Fluent English communication skills (near-native preferred)Must currently live in Guadalajara, JaliscoValid US Visa (required)3+ years of experience in:Customer SuccessAccount ManagementClient SuccessCustomer EngagementRelationship ManagementExperience managing customer portfolios or books of businessStrong communication and stakeholder management skillsExperience working in dynamic, fast-paced, and evolving environmentsComfortable managing competing priorities and changing business needsDemonstrated resilience and ability to thrive under pressureExperience withCustomer retention metricsCustomer engagement KPIsCustomer health scoresCustomer adoption strategiesRenewalsUpsell and cross-sell initiativesAccount growth programsExpansion within existing customersManaging difficult customer conversationsCross-functional collaborationPreferred ExperienceSaaS, technology, healthcare, senior living, staffing,



or customer-centric industriesCRM platforms (HubSpot, Salesforce, etc.)Experience building processes or programs from scratchExperience owning or influencing revenue retention, growth, or expansion metricsExposure to quota-driven or growth-oriented environmentsWhat We Are Looking ForBuilds trust naturally and creates authentic relationshipsLoves creating customer happinessIs approachable, personable, and relationship-orientedThinks proactively instead of reactivelyBrings empathy, ownership, resilience, and strong communicationHandles difficult conversations calmly and professionallyIs naturally curious and enjoys learningTakes initiative and goes above and beyondEnjoys ambiguity and building while moving fastThrives in startup and high-growth environmentsCollaborates effectively across teamsBalances customer happiness with business growthBrings energy, positivity, and a strong bias toward actionEnjoys being a strategic partner rather than simply providing supportBenefitsBase Salary: $34,000 MXN monthlyQuarterly Performance Incentive: Average variable earnings of approximately $30,000-$60,000 MXN per quarter, with additional upside based on performance.Christmas Bonus: 30 days, paid in DecemberMajor Medical Expense Insurance with coverage up to $20,000,000 MXNMinor Medical InsuranceDentegra Annual ServicesLife Insurance (Death and Disability)12 vacation days in accordance with Mexican Federal Labor LawCell phone reimbursement and transportation subsidyHybrid work modelMulticultural exposure with teams in Mexico and the United StatesInternal MezTal eventsExclusive discounts with partner companiesAcademic agreements with universities and language schools
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📌 Chip - Customer Success & Growth Manager - Hybrid Guadalajara Mx
🏢 Meztal
📍 Guadalajara