Location: Office-based in Mexico.Language: Professional fluency in English (spoken and written) required.Job SummaryUnder the general direction of a manager, the Account Executive, Retail Settlement strategically handles retailers' data with an analytical viewpoint and proactively provides meaningful analysis.
Responsibilities include but are not limited to chargeback research, variance analysis, industry trends, processing trends, and volume fluctuations.
The Account Executive grows Inmar's relationship with priority clients by communicating effectively and maintaining a client‐first mindset and works closely with the Manager on research projects, cross‐training, and data analysis initiatives.General AccountabilitiesPerform detailed, routine clerical work of an analytical and customer service nature to ensure accurate, timely processing of client data.Handle inbound and outbound client and customer requests and inquiries via phone and email.Create spreadsheets and relevant reports that provide insight into key data points (monthly, quarterly, ad hoc).
Collect, clean, and analyze data; ensure high data quality through regular quality checks/controls.Identify and troubleshoot client problems.Educate and train clients on services and on industry in general.Make coupon processing decisions.Assist manager or other company personnel in scheduling training for team members and conduct training sessions as required.Assist manager in the development and maintenance of quality standards.Ensure communications from the manager or other areas of the company are understood and supported by other team members.Collaborate and communicate with data professionals and upper management to oversee highly visible projects.Utilize best practices in time management to perform regular daily tasks and extra projects as assigned.Participate in User Acceptance Testing (UAT) as assigned.Assist with reporting and enhancement requests.Assist in maintaining accurate database.Assist with processing files for invoicing.Contribute to process improvement initiatives.Review industry updates, retailer reviews, and trends.Utilize Salesforce to interact with clients regarding data issues or requests.Required QualificationsBachelor's Degree required.3–5 years related work experience in business account service, in-depth data analysis, or equivalent combination.Web research, Excel (basic to intermediate).
MS PowerPoint (basic).
Propensity for learning.Good written, oral, & presentation skills.Core CompetenciesCommunication: Concise written, oral, and visual messaging.Problem Solving: Analyze information to generate and evaluate solutions.Analytical & Critical Thinking: Linear and systematic approach to problems.Curiosity: Desire to inquire, learn, and listen.Vision & Strategy: Long‐term view, identify opportunities, formulate objectives.Business Acumen: Apply industry-specific knowledge and strategic thinking to make decisions.Effective Execution: Translate strategy into tactical plans, manage resources, and oversee outcomes.Equal Opportunity StatementWe are an Equal Opportunity Employer, including disability and veterans.If you need accommodations completing the job application, please contact or call ************.
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📌 Account Executive, Retail Settlement (Monterrey)
🏢 Inmar
📍 Monterrey