AtPatrianna, we are passionate about deliveringworld-class gaming experiencesto millions of players around the globe.
As a dynamic, international team, we embrace acollaborative remote-working culturethat prioritisesinnovation and excellencein everything we do.
Our commitment tocustomer engagement and satisfactiondrives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform.If you're eager to make an impact in afast-paced, forward-thinking companythat is shaping the future of the gaming industry, we would love to hear from you!
Role OverviewWe are looking for aCustomer Engagement Specialistto proactively connect with potential customers, guide them through the onboarding process, and ensure a smooth transition onto our platform.
This role requires a customer-centric approach, excellent communication skills, and a proactive attitude toward converting inquiries into active, engaged users.Key ResponsibilitiesProactive Outreach:Initiate outbound communications with customers who have shown interest in our products and services.Customer Conversion:Convert potential customers into active members by providing apositive and seamless customer experience, addressing concerns, and guiding them through the onboarding process.Product Knowledge:Develop and maintain adeep understandingof our company's offerings to effectively convey their value, benefits, and unique features.Multi-Channel Engagement:Utiliselive chat, emails,



and follow-up communicationsto ensure customer satisfaction, foster engagement, and encourage long-term retention.Cross-Team Collaboration:Work closely with theCustomer Service, CRM, Operations, and Marketing teamsto share insights and improve customer conversion and engagement strategies.What We're Looking ForEducation:Bachelor's degree required.Experience:Minimum2 yearsin an outbound sales and customer service role.Prior experience in theiGaming/online casinois essential.At least6 months of voice/phone call center experiencehandling US-based accounts.At least6 months of experience providing email and chat supportfor US-based accounts.Skills & Competencies:Excellentwritten and verbal communication skillswith professional email and chat etiquette.Passion forcustomer satisfaction and delivering top-tier support.Strong technical aptitude and proficiency in usingcustomer-facing software.Familiarity withCRM platformsis a plus but not essential.Why Join Patrianna?
Be part of aninnovative, international teamdedicated to deliveringbest-in-class gaming experiences.Enjoy acollaborative, remote-friendly work environmentthat values creativity and professional growth.Work in afast-growing, forward-thinking industrywith exciting career development opportunities.Competitive salary andperformance-based incentives.If you're ready to join ahigh-energy team in the gaming industryand make a real impact on customer engagement, we'd love to hear from you!
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📌 Customer Engagement Specialist (Outbound Sales & Support) (Xico)
🏢 Patrianna
📍 Xico