Position Overview:We are seeking a reliable and detail-orientedCustomer Service Virtual Assistantto support our growing team.
The VA will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish.Key Responsibilities:Respond to customer inquiries via phone, email, and chat promptly and professionallyProvide quotes, answer service-related questions, and assist with booking movesCoordinate scheduling changes and update internal systems accordinglyConduct post-move follow-ups to gather feedback and address any concernsEscalate complex issues to management when necessaryMaintain accurate and up-to-date customer recordsAssist with administrative tasks as needed (CRM updates, reporting,



etc.)Qualifications:3+ year of experience in a customer service or administrative support role (moving industry experience a plus but not required)Excellent written and verbal communication skillsStrong organizational skills and keen attention to detailAbility to stay calm and empathetic under pressureFamiliarity with CRM tools (experience with SmartMoving is a plus)Ability to work U.S. office hoursFast, reliable internet connection and professional work environmentPreferred Skills:Experience working with U.S.-based customersFamiliarity with scheduling or dispatching systemsProblem-solving mindset and proactive communication styleHyre, formerly Hey Lieu is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients.
We value innovation, efficiency, and a commitment to excellence.
Join us and be part of a dynamic team that empowers businesses to thrive.

📌 Customer Service Representative (Remote)M (Xico)
🏢 Hyre
📍 Xico