Are you passionate about combining technical engineering expertise with exceptional customer service to deliver world-class pumping solutions?
Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.As our newCSSC Applications Engineer, you will be providing advanced technical support and application engineering for pump and controls systems, partnering with customers and sales teams to deliver tailored solutions that meet complex specifications.You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.What you will be doingAs a key part of the Customer Sales & Service Center (CSSC) team, you'll create impact by Delivering expert technical guidance and engineered solutions that help customers solve their most challenging pumping applications while driving a seamless sales experience.
.Your main responsibilities include:Provide advanced technical support for pump and controls applications, including reviewing specifications, preparing bids, proposals, submittals, and compliance statementsSupport the Grundfos sales team by building strong customer relationships, selecting the right products, and ensuring a smooth end-to-end sales processRespond to customer inquiries on pricing, product selection, and deliveries via phone, email, and live chat, documenting all interactions in the CRM systemDeliver value engineering recommendations and aftermarket parts support,



guiding customers through responsible product installationProvide technical coaching to team members and customers on pumping technology and Grundfos productsCommunicate customer feedback for product development and process improvement across departmentsWhat makes you a great fitAbove all, you are a technically strong applications engineer with a customer-first mindset, capable of translating complex pump and controls specifications into winning proposals while thriving in a fast-paced, multi-channel service environment.We would also imagine that you have:Bachelor's degree in Engineering (Mechanical, Electrical, or Electronics preferred) or equivalent technical discipline, or equivalent experience in a technical role within the pump industry3-4 years of experience in application engineering, technical sales support, or a related technical customer-facing roleStrong mechanical and electrical aptitude with the ability to review technical specifications and prepare bid proposals for pumps and controlsExcellent written and verbal communication skills with the ability to engage both technical and non-technical audiencesExperience with controls and control systemsFamiliarity with CRM platforms and managing customer interactions across multiple channelsAbility to train engineers and customers on pumping technology and productsWhy you will love working hereWe care!
Day to day,



you can look forward to:A working environment built around your needs, with versátil hours, home working opportunities and parental support.Annual bonuses, health insurance and a strong focus on well-being activities.Three days' additional paid leave for volunteering in your community.Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.To dig deeper into the Grundfos universe, follow us onLinkedIn orYoutube , and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our people.Workplace: Hybrid (office and home-working)Grundfos is one of the world's leading water technology companies with more than ****** employees in 60+ countries all over the world.Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people.We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation.And what really matters to us is not short term profit, but the impact we make.By becoming part of our united powerful team, you too can drive this change no matter your role.An inclusive teamWe believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives.In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.
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📌 Cssc Back Office Engineer (Ciudad Apodaca)
🏢 Grundfos
📍 Ciudad Apodaca