We're looking for aCustomer Service Representativewith hands-on experience in AMS 360 to support an insurance-focused client operation.
This is a client-facing role where accuracy, responsiveness, and system fluency matter.
You will handle inbound customer inquiries, manage policy-related requests, and navigate AMS 360 to keep records accurate and service moving without delays.If you have worked in an insurance agency environment, know your way around AMS 360, and take pride in delivering clear and professional customer support, this role is a strong fit.Why You'll Want to JoinYou will be paid inUSD(bi-monthly: every 15th and 30th)Paid Time Offin accordance with company policyObservance ofHolidaysper company guidelines100% remote setupso you can work wherever you're most productiveStable, client-facing role with clear ownership over customer interactionsDirect impact on client satisfaction and retentionWhat You'll Work OnCustomer Support and CommunicationHandle inbound customer inquiries via phone, email, or chat professionally and promptlyResolve customer issues, answer policy-related questions, and escalate complex cases as neededFollow up on open items and ensure every customer interaction is closed properlyMaintain a professional, clear, and empathetic communication style across all channelsAMS 360 System ManagementNavigate AMS 360 to access, update, and manage customer and policy records accuratelyProcess policy changes, endorsements, renewals, and cancellations within the systemEnsure data integrity across all records and flag discrepancies for reviewGenerate reports and pull information from AMS 360 to support internal and client needsAdministrative and Operations SupportMaintain organized records and documentation for all customer interactionsSupport internal teams with data entry, record updates,



and workflow coordinationIdentify recurring customer issues and surface them to the team for process improvementWhat You BringProven experience working with AMS 360 in a professional capacityBackground in insurance agency operations, customer service, or a related fieldStrong written and verbal communication skills in EnglishHigh attention to detail and accuracy in data entry and record managementOrganized, self-sufficient, and comfortable managing multiple open cases simultaneouslyComfortable working fully remotely with minimal oversightNice to HaveExperience in a licensed insurance agency or brokerage environmentFamiliarity with insurance policy types including personal lines, commercial lines, or benefitsExperience with other agency management systems alongside AMS 360How to ApplyPlease include:Yourupdated resumeAshort Loom video (1 to 2 minutes)introducing yourself, describing your experience with AMS 360, and walking through how you handle a high-volume or complex customer service situationOnly candidates who submit a Loom video will be moved to the next step of the hiring process.If you know AMS 360, communicate clearly under pressure, and want a stable client-facing role where your attention to detail directly drives customer satisfaction, this role gives you the ownership and the consistency to do your best work.Application Process OverviewOur comprehensive selection process ensures we find the right fit for both you and our clients:Initial Application- Submit your application and complete our prequalifying questionsVideo Introduction- Record an video introduction to showcase your communication skills and work experienceRole-Specific Assessment- Complete a homework assignment tailored to the position (if applicable)Recruitment Interview- Initial screening with our talent teamExecutive Interview- Meet with senior leadership to discuss role alignmentClient Interview- Final interview with the client team you'd be supportingBackground & Reference Check- Professional reference verificationJob Offer- Successful candidates receive a formal offer to join the teamEach stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations.
We'll keep you informed throughout the process and provide feedback at each step.

📌 Customer Service Representative (Ams 360) (Xico)
🏢 Hire Overseas
📍 Xico