**JOB DESCRIPTION****Primary accountabilities**:- Telephony System and Contact Center administration and monitoring- Coordinate with the Integral IT Service Desk to effectively resolve LAN/WAN/Telephony issues within our predefined service levels- Maintain and administer user and telephone accounts according to our standard operating procedures- Use Genesys Cloud to monitor and maintain maximum system performance levels- Stay ahead of new Genesys Cloud CX system features, and recommend future solutions to our Innovation Lab.
**Job Qualification**- Bachelor's degree in Computer Science or related area- ** Experience with Genesys Cloud administration and end-user operational support**:- Experience in network communication and/or telecommunications systems- Or equivalent combination of education, training,



and experience that provide the individual with the required knowledge, skills, and abilities**Knowledge, skills and abilities**:- Business focused approach with strong communication skills- Proven ability to tackle sophisticated system and technical problems- Ability to multi task and pay close attention to detail- Positive demeanor with a dedication to a high quality of work- Demonstrate a proficiency and passion to learn new technical skills- Understands fundamentals of the following technologies: LAN/WAN, TCP/IP, VOIP, SIP, and Cisco Call Manager- Solid understanding with systems in use at PPD or within the CRO/Pharmaceutical industry

📌 Associate It Comm Eng (Xico)
🏢 Thermo Fisher Scientific
📍 Xico