At Nissan, minds race.Imagination gets a green light.Each opportunity is the fuel that drives an idea from inspiration to real-life.This key strategic position is the "guardian of connected services customer".
As a Specialist, you will support in the management of Vehicle Connected Services programs' Marketing activities, customer experience, call center supervision, CRM activities, program enhancements, and others.
**Key Responsibilities**:- Ensure all Vehicle Connect Services projects follow provide the best customer experience possible, standardized Marketing communications, dealer support, training, and call center service.
- Make sure to follow up KPIs on enrollment, renewals, services usage.
- Gather all necessary information from the functions to understand what needs to be challenged, specially focused on excellent customer experience and communications.
- Support to validate commercial offer changes for all programs' renewals as well as app improvements / changes with proper timing.
- Support to secure vehicle launching (with connected services).
- In charge of Marketing materials updates and new editions (brochure, pocket guide, quick guide, technical spec sheet) and website.
- Manage multiple complex projects at same time and introduce methods to enhance the current processes.
- Qualifications_**Education/Certifications**:- Bachelor's degree: Marketing or Business-related or Industrial / IT Engineer, or similar field.
**Professional Experience**:- 1 - 2 years desired experience in **marketing** with technology orientation.
- Desirable experience in **Customer Experience CX.
**:- Language: Advanced level English.
**Must have**:- Capable to understand, manage and explain connected services (how to use a smartphone with proficiency, apps configuration, basic digital)



and market automotive connected services conditions.
- Excellent planning and organization competences.
- Excellent attitude towards solving problems, new challenges every day.
- High tolerance to frustration.
- Excellent oral, written, and interpersonal communication skills.
- Results oriented.
- Strong analytical skills.
**Nice to have**:- Driver's license.
- High focus on detail.
- Availability to travel within Nissan offices and dealers nationwide.
**Computer Skills**:- Microsoft Office advanced knowledge (Excel, PowerPoint, Word, Outlook, Project).
- Desired: Databases (Tableau).
**Competencies**:- Active learner.
- Highly proactive.
- Transparency.
- Team-working and problem solving.
- Flexibility and self-taught.
**What we offer**As a member of our team, you will have access to many of our benefits - because we want you to feel cared for, supported, and engaged at Nissan.Alongside comprehensive career development and learning opportunities, you will also have access to a wide range of employee benefits.
**Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
**- **Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
**México City Ciudad de Mexico Mexico

📌 Marketing Specialist Of Connected Cars (Temporary) (Xico)
🏢 Nissan
📍 Xico