You will implement strong listening skills to really understand a customer problem or question, to present information clearly and concisely, in verbal and written forms.The ability to simplify the solution for a customer.
- You will help develop Technical Support processes and ensure proper documenting and recording of all activity, communications and interactions with customers.
- Be part of a team that is solving complex technical problems for the customer.Inspire greatness in the Tech Support team and lead by example.
**YOU MUST HAVE**:- High School Diploma or equivalent combination of education, experience and industry recognized certifications.
- High proficiency level in the English language (written and spoken).
- Excellent interpersonal, verbal and written communication skills.
- At least 3 years in a Customer/Product Support related role.
- Demonstrated skills developing and delivering trainnings.
- Demonstrated high level proficiency in all product lines to take on escalations and high complexity cases/requests.
- Demonstrated analytical mindset and skills to pinpoint areas of opportunity within the team.
- Had led and participated in improvement projects and initiatives.
- Very strong problem-solving skills - ability to quickly and correctly assess the impact,



complexity and urgency of technical problems reported by customers.
- Demonstrated superior experience with Knowledge Management.
- Very strong continuous improvement mindset, strong leadership impact.
- Excellent time, priority and tasks administration skills.
- Demonstrate leadership skills and sense of urgency.Demonstrate networking skills to investigate and provide solutions.
- **WE VALUE**:- Bachelor degree in Management, Computer Science or a technology related discipline.
- Experience in the industry is preferred.
- Skillfull teamwork, diversity, knowledge sharing and reliability mindset.
- Must be able to multi-task, prioritize and work independently as well as in a Team environment.Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition.As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

📌 Tech Supp Professional (San Luis Potosí)
🏢 Honeywell
📍 San Luis Potosí