This position will serve as the Team Lead for ETS Operations in Mexico.
As a Team Lead, this role will be accountable for site performance and serve as the escalation point for both junior and senior technical support engineers.
This team will provide level two operational support to all TR employees and staff to address tickets and resolve complex issues.
Additionally, this role will engage with the broader ETS team in all LCM activities.About the Role:As a Manager, Technical Engineering & Support, you will:Provide end‐to‐endtechnical support for Microsoft 365 (M365)operations, including strategic planning, tactical execution, ticket resolution, and development of technical documentation and knowledge base articles.Supportsystem administration and operationsacross all M365 services, including security, compliance, and governance activities.Collaborate with internal teams and insourced/outsourced technical staff to ensureend‐user needs are clearly understood and effectively delivered.Stay up to date onM365 features, capabilities, and roadmap developments, contributing to future planning and enhancements.Research, design, and evaluateM365 solutions that improve employee experience and productivity.Participate insecurity, compliance, and reliability initiatives, working with internal teams to strengthen scalability and governance of the M365 environment.Engage with stakeholders intechnical discussions, decision‐making, lifecycle management, and continuous improvement initiativesto optimize platform performance and user experience.About You:You're a fit for the Manager, Technical Engineering & Support if you:Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or equivalent experience, with8+ years of progressive experiencein enterprise technical support and Microsoft 365 engineering, includingteam leadership and implementation of AI‐driven tools to improve efficiency.Strong expertise in theMicrosoft 365 Enterprise suite(Exchange Online, SharePoint Online, Teams/Teams Voice, Security & Compliance Center, OneDrive, Yammer, Stream), including licensing, policy management, and roadmap awareness.Deep understanding ofMicrosoft 365 architecture and its integration within the Azure ecosystem, including identity management, federation, and enterprise service dependencies.Proven ability tosolve complex problems, define technical specifications from business requirements, and apply strong analytical, troubleshooting, and decision‐making skills independently.Experience insecurity, compliance, and governance implementations,



including advanced configurations within M365 Security & Compliance Center in mid‐to‐large enterprise environments.Strong knowledge ofdata flow, user interaction models, and employee experience, with the ability to design solutions that enhance organizational performance and productivity.Excellentcommunication, collaboration, and organizational skills, with experience working in global environments (insourced/outsourced teams), building relationships with stakeholders, preparing clear documentation, and driving cooperative team outcomes.
#LI-FP2What's in it For You?
Hybrid Work Model:We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.Flexibility & Work-Life Balance:Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
This builds upon our adaptable work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.Career Development and Growth:By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions.
Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.Industry Competitive Benefits:We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.Culture:Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast,



and Stronger Together.Social Impact:Make an impact in your community with our Social Impact Institute.
We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.About UsThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
We serve professionals across legal, tax, accounting, compliance, government, and media.
Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.
At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.
Sound exciting?
Join us and help shape the industries that move society forward.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
More information on requesting an accommodation here.Learn more on how to protect yourself from fraudulent job postings here.More information about Thomson Reuters can be found on thomsonreuters.com

📌 Manager, Technical Engineering & Support (Xico)
🏢 Thomson Reuters
📍 Xico