City : Mexico City State : México (MX-MEX) Country : Mexico (MX) Requisition Number: ***** A Day in the Life: This role is the first point of contact for any customer who has a purchase order, special requirement, question or an issue with a product or service from the company.The target is to ensure excellent service standards, maintain high customer satisfaction and internally has a clear communication with sales, operations and logistics team, always considering business cost and profits.Coordinate and Lead execution of order book with warehouse, logistics and documentation teams Essential Functions: Input in SAP the purchase orders from the customer Responsible of the "order – to – delivery" process Follow up of the trading position of each customer,



always been aware of volume, price and delivery period.Commercial negotiation vs SAP.Follow up of the drag position with commercial team Responsible for addressing customer questions about products and services.Responsible of validate in customers portal the good receive information to proceed with invoicing process Maintain a record of the customers' requirements (transport specs, hours, handling, etc) Follow up of customers complaints Channel communication between quality, logistics, operations and billing

📌 Customer Service Analyst (Xico)
🏢 Bunge
📍 Xico