General information- CountryMexico- CityMexico City- Job ID*****- DepartmentCustomer Support- Experience LevelASSOCIATE- Employment StatusFULL_TIME- Workplace TypeHybrid- Description & RequirementsThe Customer Care Representative is responsible for managing Global incoming support calls, Contact Management, and Entitlement verification using our Support Portal.A Day in The Life Typically Includes:- Answer customer phone calls and validates entitlement to services.
- Monitor various portals as well as mailboxes for customer Inquiries- Contact Registration and set temporary support extensions when and if applicable.
- Route and direct escalated calls as needed for resolution.Basic Qualifications:- Experience in customer service and admin type role.
- Full proficiency in English.Preferred Qualifications:- Working experience in MS Office, Outlook, Teams, Word and Excel.
- Software industry experience.Office: Montes Urales Norte 505, Col, Lomas de Chapultepec, ***** Ciudad de México.Workplace type: Hybrid (1 day per week in the office).




- About InforInfor is a general leader in business cloud software products for companies in industry specific markets.Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.Our ValuesAt Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.We have a relentless commitment to a culture based on PBM.Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

📌 Customer Care Rep (Xico)
🏢 Infor
📍 Xico