Services, Markets and Banking (SMB) Fraud is an organization of Fraud professionals focused on collaboration, proactive risk identification, balanced risk mitigation and business growth.SMB Fraud is dedicated to drive and lead holistic fraud risk solutions and actions which address fraud risk across SMB Fraud domains.The Fraud Risk Officer will be responsible for the successful implementation of Fraud projects/programs, engagement with compliance and technology.Ensure fraud practices and protections are appropriately designed in projects, initiatives or product changes.Applies understanding of the business impact of technical contributions.Strong commercial awareness is a necessity.Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions.Excellent communication skills required to negotiate internally.Some external communication may be necessary.Supportive role for the end results of an area.Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.Significant impact on the area through complex deliverables.Provides advice and counsel related to the technology or operations of the business.Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
**Responsibilities**:- Responsible for managing the end to end fraud process across Services,



Markets and Banking- Coordinates with key stakeholders in the Risk Operations Fraud teams to develop business requirements- Ensures appropriate business cases are in place for all projects and that prioritization and timelines are clearly communicated- Supports implementation and project management for projects ranging from small deliverables to large scale infrastructure- changes- Represents Fraud team on project meetings and identify key impacts, manage follow ups and escalate concerns as needed to keep projects on track- Facilitates project review meetings with the Risk Operations and Business Execution team to provide project updates outlining key deliverables, timelines and milestones, as well as determine prioritization of work efforts- Manages approval process for new projects and ensure appropriate signoff for change is in place for audit tracking purposes- Reviews sizing estimates from IT and projected timing for project deliverables in order to assess planning and set expectations- Performs other duties and functions as assigned**Qualifications**:- 6-10 years Project Management experience and exposure to Financial Services industry- Services, Markets and Banking experience preferred- Risk/Fraud Management Experience- Microsoft Access development and SharePoint administration a plus- Must be able to write, read and speak English fluently**Education**:- Bachelor's/University degree, Master's degree preferredThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.
**Job Family Group**:Risk Management- **Job Family**:Fraud Risk- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster.View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

📌 Fraud Risk OfficerCiudad De Mexico (Xico)
🏢 Citi
📍 Xico