**Company Description**At Intuitive, we are united behind our mission: we believe that mínimally invasive care is life-enhancing care.Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference.For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.Intuitive has been built by the efforts of great people from diverse backgrounds.We believe great ideas can come from anywhere.We strive to foster an inclusive culture built around diversity of thought and mutual respect.We lead with inclusion and empower our team members to do their best work as their most authentic selves.Passionate people who want to make a difference drive our culture.Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways.We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.Join a team committed to taking big leaps forward for a general community of healthcare professionals and their patients.Together, let's advance the world of mínimally invasive care.
**Job Description** Primary Function of Position**:As a member of the People Services team, the People Services Specialist will play a key role in supporting HR programs, policies,



and processes to ensure HR service delivery is timely and efficient.The People Services Specialist is responsible for completing a variety of tasks to support the daily operations of the HR department.Responsible for handling escalations and advanced inquiries that require more specialized support.The specialist will provide best-in-class customer service for designated client groups responding to the needs and requests of the organization and supporting the delivery of HR programs and execution of HR processes.Some specialist roles may be focused on on-site support while others may focus on supporting specific areas such as Total Rewards, Compliance, Exit Administration, Global Mobility, and other areas of specialization as deemed needed.
**Essential Job Duties**:- May act as on-site HR Specialist and escalation point for resolution of cases unable to be resolved via People Services Representatives.Supports employees face-to-face in locations with larger groups of employees and/or where onsite support would be needed due to language skills, limited access to desktops, etc.- Assist employees with understanding resources and tools available via self-service in HR systems to build capability of leaders and employees- Identify gaps in service delivery/programs/policies and escalate to appropriate team - COE, HRBL, etc.- Support translation needs, as needed, for HR resources, systems & communications- Execution of Global Mobility policy in partnership w/ the "care team"- Local vendor coordination for daily operations,



including acting as a liaison on behalf of employees- Assist with processing of accommodations / flexible working arrangements and return to work- Provide data trends related to case volumes and response times and completion reporting- Facilitate ongoing upskilling and training of People Services team members related to process changes/programs- Regularly review support materials for People Services Representatives and update accordingly and maintain accurate and effective documentation practices while adhering to document retention policies, employee files, etc.- Support execution and delivery of standard reports for client group based on business needs, identify and communicate ad hoc data needs as applicable- Provide in-person guidance for people leaders on how to transact key manager processes, access tools, and navigate systems- Support the onsite delivery and execution of annual / recurring HR programs and process, including but not limited to performance and compensation planning and talent planning/development initiatives.
- Actively participate in continuous improvement efforts to increase effectiveness and efficiency of the People Services organization (e.g., process improvements, process flows).
- Assist with the execution of People Services internal controls by supporting the integrity of employee record and HR system and services related data.
- Engage with Digital Experience team to develop, enhance, and educate employees on self-service content.Update People Services Knowledge Base and support the delivery of in person HR systems support/training when required.
- Provide regional specific support as required based-on country/region specific needs.
- Regularly prepare, review accurate and effective documentation which may include w

📌 People Services Specialist (Mexicali)
🏢 Intuitive
📍 Mexicali