What's the role?
We are seeking a Senior Technical Support Engineer with a strong background in mobile and embedded SDK application development who thrives at the intersection of technical expertise and customer success.In this critical role, you'll serve as a trusted technical advisor for customers, helping them unlock maximum value from HERE's industry-leading location products and services across the entire lifecycle, including evaluation, production, and optimization.As a Senior Technical Support Engineer, You WillSupport mobile and embedded SDK implementations across Android, iOS, and FlutterInvestigate and resolve complex production issues using stack traces, logs, and debugging toolsPartner with customers to troubleshoot integrations involving APIs, SDKs, and cloud servicesAnalyze root causes and drive permanent solutions for high-impact technical challengesAct as an escalation point for complex customer issuesCollaborate cross-functionally with engineering, product, and support teamsManage multiple priorities and customer engagements in a fast-paced environmentYou are a problem-solverYou are a problem-solver with strong technical depth and a customer-focused mindset, comfortable navigating complex technical environments while communicating clearly with diverse audiences.You BringExperience working with mobile applications, cloud services, and APIs (e.g., REST, SDKs, Java)Strong troubleshooting skills across mobile platforms and backend integrationsKnowledge of mapping technologies such as geocoding, routing, navigation, and positioningAbility to analyze issues, identify root causes,



and communicate solutions effectivelyExperience working in customer-facing or cross-functional environmentsStrong collaboration and communication skills (written and verbal)Ability to manage multiple priorities and adapt in dynamic environmentsAccountability and ownership to drive tasks through completionPlease submit resumes in English.What Do We Offer?
At HERE, you will find a collaborative and inclusive environment where you can grow your career while working on meaningful technology.We OfferOpportunities to work on innovative, real-world location-based solutionsA collaborative and supportive general team environmentLearning and development opportunities to grow your technical and professional skillsFlexible and inclusive workplace cultureCompetitive compensation and performance-based bonusActual compensation will be based on skills and experience.This position is also eligible for an annual performance bonus, subject to company and individual performance.HERE Technologies is an equal opportunity employer.All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, age, or disability.Who are we?
HERE Technologies is a location data and technology platform company.We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.At HERE we take it upon ourselves to be the change we wish to see.We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people's lives.If you are inspired by an open world and driven to create positive change, join us.Learn more about us on our YouTube Channel.You will join a collaborative technical support team focused on enabling customers to successfully adopt and scale HERE's location platform, working closely with engineering, product, and customer-facing teams to deliver high-impact solutions.
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📌 Sr Technical Support Engineer (León)
🏢 HERE Technologies
📍 León